How orders are handled
Because every crochet piece is handmade with care, timelines can vary slightly by item type and order size. We always aim to keep the process simple, clear, and stress-free.
Shipping
Processing and dispatch
Ready-to-ship items are typically packed and sent out within a few business days. Custom or made-to-order pieces may need extra creation time before dispatch.
Delivery
Estimated arrival times
Delivery speed depends on your location, shipping method, and carrier conditions. Once your order is on the way, transit times are outside our direct control, but we are happy to help with updates when possible.
Returns
Returns and order issues
If something arrives damaged or there is an issue with your order, please contact us as soon as possible. Due to the handmade and often custom nature of our products, returns for change of mind may be limited, especially on personalized pieces.
A few helpful notes
Please make sure your shipping details are correct before placing an order. Kimi Store is not responsible for delays caused by incorrect addresses, customs processing, or carrier disruptions. If you need help with a custom order timeline, reach out before ordering so we can guide you on availability and expected turnaround.